Every order, and what happened to it
Your shop’s own orders and the ones created here, side by side — with their lines, their status, and whether the ones we pushed actually arrived.
- Open one and see the lines Shop orders and offer orders together.
- Pushes are verified Pushed with lines, discounts and breaks.
- Where things are stuck A failed push is a worklist entry.
The dangerous case has a name
The worst failure is an order PrestaShop created while this side recorded nothing — retry it blindly and the customer gets two. That case is flagged explicitly and tells you to check the shop before retrying.
Orders from two places, kept in one
Orders that came from the website and orders that began as an offer live in different systems. So “how many orders this month” has two answers, the numbering does not line up, and somebody reconciles it by hand.
“Did that order actually go through?”
The question that used to mean opening PrestaShop in another tab and hoping.
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1
Find the order by its reference or by the customer’s name.
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2
The push state says whether the shop accepted it, and when.
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3
If it failed, the last error is there in plain words.
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4
If attempts were made but no shop id came back, it says so — check the shop before retrying, or the customer gets two.
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5
Retry from here once you know which case you are in.
More than an order list.
Both kinds of order in one place, with what happened to each.
Both kinds of order, fully
- The shop’s own orders, mirrored with their line items
- Orders created here from accepted offers
- Open one and see products, quantities, unit prices and line totals
- Customer, addresses and payment method on every order
- Status history — what changed, when
- Search by reference, by customer, or by date range
- Where orders sit by status, and for how long
- Push state for anything created here: attempts, errors, the shop’s id
- A worklist of orders that never reached PrestaShop
- The dangerous case flagged: attempts made but no shop id recorded
- Retry a failed push, or cancel an order that should not have gone
- Per-instance order reference prefixes, so the customer sees yours
Orders, both sides of the wall
Captured from a working instance. The layout and the numbers are real; customer, shop and product names have been replaced with invented ones.
Questions about this
Does converting an offer charge the customer?
No. It creates the order in PrestaShop in the state you configure. Payment and fulfilment follow your shop’s normal process.
What if the push fails halfway?
It is recorded as failed with the error, and it appears in the worklist. The case where the shop may have created the order anyway is flagged separately, because retrying that one blindly duplicates it.
Can I cancel an order from here?
Yes, if you are allowed to. It moves the order to a cancelled state in PrestaShop, which is what cancelling means there.
Ready to see it on your own catalogue?
We set up an instance with your products, your prices and your VAT rates, and walk through it with you.